At City Supplies Co., customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help with a straightforward return and refund process.
Return Eligibility
Customers may request a return within 14 days of receiving their order. To qualify for a return:
- Items must be unused, unopened, and in their original condition
- Products must be returned in the original packaging
- Proof of purchase or order confirmation is required
- Returned items must not show signs of damage caused after delivery
Certain items may not be eligible for return due to hygiene, customization, or clearance sale conditions.
Return Request Process
To initiate a return, please contact our support team within the 14-day return period by emailing:
Please include:
- Your full name
- Order number
- Reason for return
- Photos of the item if damaged or incorrect
Our team will review your request and provide return instructions within 2–5 business days.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery. We may request photographic evidence to verify the issue and arrange a replacement or refund.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds are processed within 7–10 business days after inspection.
As City Supplies Co. operates with Cash on Delivery (COD) only, refunds may be issued through:
- Bank transfer
- Store credit
- Alternative mutually agreed refund methods
Refund timing may vary depending on your financial institution or processing method.
Non-Refundable Items
The following items are generally non-refundable:
- Used or damaged products caused by customer handling
- Customized or personalized items
- Clearance or final sale items
- Products returned after the 14-day return period
Exchange Policy
We only replace items if they are defective, damaged, or incorrect. Exchange requests must be submitted within 7 days of delivery.
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to:
- Incorrect item received
- Damaged product
- Defective merchandise
Shipping charges are non-refundable unless otherwise stated.
Order Cancellations
Orders may be canceled within 12 hours of placement if they have not yet been processed or shipped.
Contact Us
For any questions regarding returns or refunds, contact us at:
Email: [email protected]