At City Supplies Co., we are committed to delivering your orders efficiently and securely to customers worldwide. This Shipping Policy explains how we process, handle, and deliver orders placed through our website.
Order Processing
All orders are processed after confirmation of purchase. Orders are typically reviewed and prepared within 1–3 business days after placement.
Orders placed on weekends or public holidays may require additional processing time.
Cash on Delivery (COD)
City Supplies Co. currently offers Cash on Delivery (COD) as the available payment method. Customers are required to make payment at the time the order is delivered.
Please ensure that the provided shipping details and contact information are accurate to avoid delays or failed deliveries.
Shipping Charges
Shipping costs may vary depending on:
- Delivery destination
- Package size and weight
- Courier service availability
Any applicable shipping charges will be displayed during the checkout process before order confirmation.
International Shipping
We operate worldwide and ship to customers across multiple countries and regions. International shipments may be subject to customs duties, import taxes, or local fees depending on the destination country.
Customers are responsible for any applicable customs or import charges required by local authorities.
Order Tracking
Once an order has been dispatched, customers may receive shipment updates or tracking information when available through the selected courier partner.
Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact us as soon as possible so we can investigate the issue and assist you appropriately.
Customers should report delivery problems within 7 days of the expected delivery date.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information. City Supplies Co. is not responsible for delivery issues caused by incorrect or incomplete addresses submitted during checkout.
Failed Deliveries
If a delivery attempt fails due to customer unavailability, incorrect address details, or refusal to accept the package, the order may be canceled or returned.
Additional shipping charges may apply for reshipment requests.
Policy Updates
City Supplies Co. reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will become effective once posted on this page.
Contact Us
If you have any questions regarding shipping or delivery, please contact us at:
Email: [email protected]